The aim of this document is to help all call centre industry stakeholders interpret the relevant regulations and guidance within the context of call centre working practices in order to protect the health and safety of those employed in the industry.
This Local Authority Circular (LAC) replaces LAC94/1 (rev) ‘Advice regarding call centre working practices’. This is a major revision of the earlier document adding more comprehensive information than in LAC94/1(rev).
/ Arabic
/ Bengali
/ Chinese
/ Farsi
/ Gujarati
/ Hindi
/ Kurdish
/ Pashto
/ Punjabi
/ Tamil
/ Urdu